We are on the lookout for a new pivotal member of staff to join our dynamic team at Troon Yacht Haven and The Salt Lodge Hotel.
Guest Services Coordinator
The Salt Lodge is a 10 room hotel with a unique ‘Scandi’Scot’ inspired design which opened in mid-2020. Troon Yacht Haven is a family-owned marina and the first full-service marina for visitors entering the Firth of Clyde. It is home to several hundred resident boat owners and many more annual visitors.
Part of the Yacht Havens Group with marinas and locations around the UK and Netherlands, we have been family-owned since we began in 1972 and still run by subsequent generations today. You could say we’ve got saltwater in our veins!
We take pride in our marina, ensuring it provides all the facilities for boat owners and the local market, as well as protecting the area for generations to come. In recent years, we received a Parliamentary Commendation for our service, finished runner up as the UK Marina Of The Year, received Five Gold Anchor accreditation, and our hotel best boutique hotel in Scotland! Learn more about Yacht Havens Group, read some of our latest news and read our commitment to protecting our marine environments.
You can find out more about us here;
About you
Previous hospitality and customer service experience is desirable but full training will be provided. This is a diverse and active role as part of a friendly team within the leisure, hospitality and marine industry.
You will need to be motivated, punctual, have an excellent telephone manner, competent IT skills and genuinely love working in customer service. You will be able to multi-task and prioritise your workload in a very busy and ever-changing environment.
Responsibilities
This is a customer-facing role and you will be expected to deal with the basic running of the hotel and marina by ensuring all processes are carried out smoothly and efficiently to enable the customer to have full enjoyment their stay, whilst maintaining clear administrative procedures.
You will be asked to undertake a number of the following tasks;
- Providing excellent service to our hotel and marina guests.
- Taking marina and hotel reservations by both phone and email.
- Dealing with marina customers and their requests.
- Take payments and ensure all services are being charged appropriately.
- Promote the benefits of our marina and be actively involved in the sales process to potential new berth holders, both face to face and over the telephone when required.
- Support all daily marina operations including berth allocation, fuel and welcoming visiting boats.
- Work collaboratively with other members of the team to ensure the efficient running of the marina and hotel.
- Assist the management and undertake any other duties as directed.
The role includes both evening and weekend shifts as per the monthly rota and will involve outside working. A degree of flexibility is required, depending on peak busy periods.
What we offer
- A beautiful seaside place to work!
- Salary £26,000 - £28,000 DOE
- Company pension scheme
- Healthcare insurance
- 31 days leave including bank holidays
- Electric car scheme and discounted bikes through the Cycle To Work scheme
- Training opportunities and career development
How to apply
To apply, please email with your CV and covering letter stating why you should be considered for this role to Stephen Bennie, Director. stephen@troonyachthaven.com
The closing date is Friday 23rd May but we will assess applications and may close this role earlier, so don't delay!
