Yacht Havens Group believes it is important to protect your
privacy and we are committed to giving you a personalised service
that meets your needs in a way that also protects your privacy.
This policy explains how we may collect information about you and
then use it to help us provide you with a better experience. It
also explains some of the security measures we take to protect any
information that you give us when you use this website.
Yacht Havens Group is committed to ensuring that your privacy is
protected. Should we ask you to provide certain information by
which you can be identified when using this website, then you can
be assured that it will only be used in accordance with this
Please check this page from time to time as we may update this
1. What we collect
We may collect personal information about you from a number of
sources, including the following:
• from you when you contact us with an enquiry or in
response to a communication from us, in which case this may include
your name and contact details
• from you when you agree to take a service from us, in
which case this may include your name and contact details and
particulars of your vessel
• from documents that are available to the public, such as
the electoral register
2. What we do with the information we gather
We require this information to understand your needs and provide
you with a better service, and in particular for the following
• Internal record keeping.
• We may use the information to improve our services.
• We may periodically send promotional letters or emails
about new products, special offers or other information which we
think you may find interesting using the email address or postal
address which you have provided.
• From time to time, we may also use your information to
contact you for market research purposes. We may contact you by
email, phone or mail. We may use the information to customise the
website according to your interests.
We are committed to ensuring that your information is secure. In
order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on
your computer's hard drive. Once you agree, the file is added and
the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond
to you as an individual. The web application can tailor its
operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve
our website in order to tailor it to customer needs. We only use
this information for statistical analysis purposes and then the
data is removed from the system.
Overall, cookies help us provide you with a better website, by
enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.
The ICO has categorized all cookies into the following four
|Category 1 - Strictly necessary cookies
||These cookies are essential in order to enable you to
move around the website and use its features, such as accessing
secure areas of the website. Without these cookies services you
have asked for, like shopping baskets or e-billing, cannot be
|Category 2 - Performance cookies
||These cookies collect information about how visitors use
a website, for instance which pages visitors go to most often, and
if they get error messages from web pages. These cookies don't
collect information that identifies a visitor. All information
these cookies collect is aggregated and therefore anonymous. It is
only used to improve how a website works.
|Category 3 - Functionality cookies
These cookies allow the website to remember choices you
make (such as your user name, language or the region you are in)
and provide enhanced, more personal features. For instance, a
website may be able to provide you with local weather reports or
traffic news by storing in a cookie the region in which you are
These cookies can also be used to remember changes you have made
to text size, fonts and other parts of web pages that you can
customise. They may also be used to provide services you have asked
for such as watching a video or commenting on a blog, or sharing
via a social network. The information these cookies collect may be
anonymised and they cannot track your browsing activity on other
|Category 4 - Tracking/advertising cookies
||These cookies are used to deliver adverts more relevant
to you and your interests They are also used to limit the number of
times you see an advertisement as well as help measure the
effectiveness of the advertising campaign. They are usually placed
by advertising networks with the website operator's permission.
They remember that you have visited a website and this information
is shared with other organisations such as advertisers. Quite often
targeting or advertising cookies will be linked to site
functionality provided by the other organisation.
On our website we never use category 4 cookies, which are the
only cookies that are likely to track your behaviour across
multiple websites. The majority of our cookies are category 2
cookies, although other websites that use use, such as Facebook or
Twitter, may store category 3 cookies on your computer when you
visito our website.
Using our site may result in the following cookies being stored
on your computer:
|These cookies are set by our analytics
software (Google analytics) and are used to monitor how many people
visit our site, which search engine they used to find our site, and
how they navigated around the site (i.e. which pages were viewed).
These cookies do not store any information that is able to identify
you personally and are immensely useful to us as business owners or
service providers. These cookies are classed as Category 2
||This cookie is set by our performance monitoring
software and is used pruely to tell us how quickly each page loads
each time a page is accessed by a visitor. We use this to ensure
that our website runs at an acceptable speed. These
cookies are classed as Category 2 cookies.
|These cookies are all set by the Social Sharing
plugin we use to allow visitors to 'like' different news stories
that we post to our site. The actual cookies that are set by
Facebook will depend on whether you are logged in to Facebook, and
how you have configured your privacy settings within
Facebook. These cookies are classed as Category 3
5. Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, please
remember that we are not responsible for the privacy practices of
these other sites. Therefore, we cannot be responsible for the
protection and privacy of any information which you provide whilst
information collected on this web site.
6. Controlling your personal information
You may choose to restrict the collection or use of your
personal information in the following way:
• if you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind
at any time by writing to us at: Yacht Havens Ltd, King's Saltern
Road, Lymington, Hampshire SO41 3QD or emailing us at: email@example.com
We will not sell, distribute or lease your personal information
to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you
promotional information about third parties which we think you may
• You may request details of personal information which we
hold about you, in accordance with the Data Protection Act 1998. A
small fee will be payable. If you would like a copy of the
information held on you please write to us at: Yacht Havens Ltd,
King's Saltern Road, Lymington, Hampshire SO41 3QD or email us at:
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon as
possible, at the above address. We will promptly correct any
information found to be incorrect.