Welcome to the Yacht Havens’ Privacy Notice.

Yacht Havens respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you as to how we look after your personal data when you use our services or visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We keep our privacy notice under regular review. This version was last updated on 31st March 2021 and included the following updates: 1) Renamed Privacy Policy to Privacy Notice, 2) Addition of our new EU Representative, 3) Order and headings updated, 4) Addition of Glossary, 5) Updated third party information with more detail of the data we share, 6) Updates to reflect the UK's status with EU following our exit from the Single Market and Customs Union.

Historic versions:

  • February 2020 - Addition to disclosure of your information
  • August 2019 - Changes to our subsidiaries
  • May 2018 - Changes to comply with Data Protection Act 2018 (the Act) and the General Data Protection Regulation 2018 (the Data Protection Legislation)

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out in the Contents below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Contents:

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Yacht Havens collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter OR purchase a product or service OR take part in a competition OR made an enquiry through the website OR apply for a job

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.

Controller

Yacht Havens is made up of different legal entities, details of which can be found here. This privacy notice is issued on behalf of the Yacht Havens Group so when we mention ["COMPANY"], "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Yacht Havens Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Yacht Havens is the controller and responsible for this website.

We have appointed data privacy administrators who are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise Your Legal Rights, please contact us using the details set out below.

Contact details for EU and EEA

If you have any questions about this privacy notice or our privacy practices, please contact our EU data privacy administrator in the following ways:

  • Full name of legal entity: Maarten Voskuil
  • Email address: gdpr@yachthavens.com
  • Postal address: Jachthaven Biesbosch B.V. Nieuwe Jachthaven 20, 4924 BA Drimmelen - NL

You have the right to make a complaint at any time to the Autoriteit Persoonsgegevens, the Dutch regulator for data protection issues (www.autoriteitpersoonsgegevens.nl). We would, however, appreciate the chance to deal with your concerns before you approach the Autoriteit Persoonsgegevens so please contact us in the first instance.

Contact details for UK and Rest of the World

If you have any questions about this privacy notice or our privacy practices, please contact our UK data privacy administrator in the following ways:

  • Full name of legal entity:  Judith Goodacre
  • Email address: gdpr@yachthavens.com
  • Postal address: Lymington Yacht Haven, Kings Saltern Road, Lymington, Hampshire, SO41 3QD

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, title
  • Contact Data includes address, email addresses and telephone numbers.
  • Financial Data includes bank account details when paying by direct debit
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. We will use your email address (unless you tell us not to) to send you the transaction details, statements or contracts. You can opt out of any one of these.
  • Technical Data includes internet protocol (IP) address, MAC Address, device name, browser type and version, time zone setting and venue location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our public Wi-Fi.
  • Communication emails include changes or other important information about the marina. Marketing will include our Newsletter. We monitor and track our email communications, including where emails are undelivered and whether or not they appear to have been read. You have the right to refuse and you can opt-out at any time by emailing marketing@yachthavens.com with the subject header “unsubscribe” or via the unsubscribe link in the footer of our email.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

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How is your personal data collected?

We use different methods to collect data from and about you including through:,

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;
  • subscribe to our newsletter;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below

Technical Data from the following parties:

  • Analytics providers such as Google based outside the UK.

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How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

In specific situations, we will also collect and process your data with your consent. For instance, when you choose to opt in to receive email newsletters. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer. a) Identity
b) Contact
Performance of a contract with you.
To process your contract including:
a) Manage payments, fees and charges.
b) Collect and recover money owed to us.
a) Identity
b) Contact
c) Financial
d) Transaction
e) Marketing and Communications
a) Performance of a contract with you.
b) Necessary for our legitimate interests (to recover debts due to us).
To manage our relationship with you which will include:
a) Notifying you about changes to our terms or privacy notice.
b) Asking you to leave a review or take a survey.
a) Identity
b) Contact
c) Profile
d) Marketing and Communications
a) Performance of a contract with you.
b) Necessary to comply with a legal obligation.
c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To enable you to partake in a prize draw, competition or complete a survey. a) Identity
b) Contact
c) Profile
d) Marketing and Communications
a) Performance of a contract with you.
b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) . a) Identity
b) Contact
c) Technical
a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
b) Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. a) Identity
b) Contact
c) Profile
d) Marketing and Communications
e) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. a) Technical Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To access our Public Wi-Fi. a) Marketing and Communications
b) Technical
Necessary for our legitimate interests (to develop our service, ensure network and information security and grow our business) in accordance with our Wi-Fi Terms of Usage.
CCTV in public areas. a) Identity Necessary for our legitimate interests to improve security at our sites and the safety of staff, customers & the general public. Our CCTV processing is registered with the Information Commissioner's Office (ICO). This information is recorded for the purposes of prevention and detection of crime.

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You have the right to refuse and you can opt-out at any time via the unsubscribe link in the footer of our email or by emailing marketing@yachthavens.com with the subject header “unsubscribe”. 

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or have a contract with us or subscribed to our Newsletter and you have not opted out of receiving that marketing.

Third-party marketing

We will not share your information with any third parties for the purposes of direct marketing. If this were to change, we will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time via the unsubscribe link in the footer of our email or by emailing marketing@yachthavens.com with the subject header “unsubscribe”.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

  • Internal Third Parties as set out in the Glossary.
  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • At the request of the berth holder at locations where the TransEurope Marina scheme is applicable, your name and boat details will be uploaded to the TransEurope Marina membership digital platform to assist with the administration of this scheme. ‘Pick A Pier’ will be the data processors for this information, while Yacht Havens Group Ltd retain the position of Data Controller. This data is hosted on AWS in Germany. For further information on Pick A Pier’s compliance, please read their Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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International transfers

We share your personal data within the Yacht Havens Group. This will involve transferring your data outside the UK governed by Standard Contractual Clauses.

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

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Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for [tax] purposes.

If you have signed up to receive our Newsletter, we will keep your email address active until you unsubscribe or if our emails remain unopened for a period of 2 years or otherwise bounce back as being 'not delivered'. At this point you will be added to the unsubscribe list and we will cease to contact you unless you change your mind and re-subscribe.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

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Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

  • Your right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this on the ICOs website. 
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this on the ICOs website
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. You can read more about this on the ICOs website.  
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this on the ICOs website. 
  • Your right to object to processing - You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests. You can read more about this on the ICOs website.  
  • Your right to data portability - This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this on the ICOs website . 

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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Glossary - Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Consent means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her

In specific situations, we will collect and process your data with your consent. For instance, when you choose to opt in to receive email newsletters. You have the right to withdraw consent to marketing at any time by contacting us.

Internal Third Parties

Other companies in the Yacht Havens Group as defined in section 1159 of the UK Companies Act 2006. 

As of March 2021, our subsidiaries are: 

  • Largs Yacht Haven Ltd, UK
  • Troon Yacht Haven Ltd (including The Salt Lodge), UK
  • Neyland Yacht Haven Ltd, UK
  • Fambridge Yacht Haven Ltd, UK
  • Lymington Yacht Haven Ltd (including Haven Quay Lymington), UK
  • Haven Restaurant (Lymington) Ltd, UK
  • Plymouth Yacht Haven Ltd (including Blagdons Storage) UK
  • Yacht Haven Quay Ltd, UK
  • Turnchapel Wharf Ltd, UK
  • The Ferry Boat Inn (Fambridge) Ltd, UK
  • Jachthaven Biesbosch B.V.  Netherlands
  • Reachswitch Ltd

External Third Parties

  • Service providers acting as processors based UK, who provide Finance, IT and system administration services. View more
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom and the Netherlands who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Belastingdienst & regulators and other authorities acting as processors or joint controllers based in the Netherlands who require reporting of processing activities in certain circumstances.
  • If the law requires us to, we may need to collect and process your data. This includes exchanging information with other companies and organisations for the purposes of fraud protection, theft, border control and credit risk reduction. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information. For instance, we may pass on details of people involved in fraud or other criminal activity affecting Yacht Havens to law enforcement.

Your legal rights

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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List of 3rd Party Companies

European Economic Area (“EEA”) Hosted Information

Twinfield, part of the Wolters Kluwer Tax & Accounting division Secure hosted servers a) Identity
b) Contact
c) Financial
For further information on Twinfield compliance please visit https://www.twinfield.co.uk/twinfield-the-most-secure-solution-for-your-accounts/
Basecone, part of the Wolters Kluwer Tax & Accounting division Secure hosted servers a) Identity
b) Contact
c) Financial
 
De Vier Koeden IT Consultancy a) Identity
b) Contact
c) Financial
 
Klantenvertellen Customer review system a) Identity
b) Contact
For further information on Klantenvertellen compliance please visit https://klantenvertellen.nl

 

UK Hosted Information

Databarracks Secure hosted servers a) Identity
b) Contact
c) Financial
d) Transaction
e) Marketing and Communications
f) Technical
For further information on Databarracks compliance please visit 
https://www.databarracks.com/company/certifications
M12 Solutions Hosted telephone and communications a) Contact For further information on M12 Solutions compliance please visit https://www.m12solutions.co.uk/privacy-policy/
Lloyds Bank Financial transactions a) Financial For further information on Lloyds Bank compliance please visit  http://commercialbanking.lloydsbank.com/privacy/ 
Umbraco Content management system for creating and updating the website a) Identity
b) Contact
c) Technical
For further information on Umbraco compliance please visit https://umbraco.com/about-us/privacy/gdpr/

 

Non European Economic Area (“EEA”) Hosted Information

Rackspace
Registered in the US
Secure hosted Exchange servers a) Identity
b) Contact
For further information on Rackspace compliance please visit https://www.rackspace.com/en-gb/compliance
Cakemail Inc. (registered in Canada) Email delivery service a) Identity
b) Contact
c) Marketing and Communications
For further information on the privacy policy of Cakemail please visit https://www.cakemail.com/terms-of-use/#agreement
WordPress
Registered in the US
Content management system for creating and updating the website a) Identity
b) Contact
c) Technical
For further information on WordPress compliance please visit
https://en-gb.wordpress.org/about/privacy/
ResDiary
Registered in the US
Table booking system a) Identity
b) Contact
For further information on ResDiary compliance please visit https://sales.resdiary.com/privacy-statement/
HOP Software
Registered in UK and South Africa
Hotel booking and management a) Identity
b) Contact
For further information on HOP, please visit https://www.hopsoftware.com/privacy-policy
TransEurope Marina  / Pick A Pier Registered in Israel TransEurope Marina Membership a) Identity For more information on Pick A Pier, please visit https://app.pickapier.com/en

 

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Cookie Statement

Use of cookies by Yacht Havens

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The ICO has categorized all cookies into the following four types: 

Category 1 - Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2 - Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3 - Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog, or sharing via a social network. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4 - Tracking/advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

On our website we never use category 4 cookies, which are the only cookies that are likely to track your behaviour across multiple websites. The majority of our cookies are category 2 cookies, although other websites that use them, such as Facebook or Twitter, may store category 3 cookies on your computer when you visit our website.

Using our site may result in the following cookies being stored on your computer: 

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These cookies are set by our analytics software (Google analytics) and are used to monitor how many people visit our site, which search engine they used to find our site, and how they navigated around the site (i.e. which pages were viewed). These cookies do not store any information that is able to identify you personally and are immensely useful to us as business owners or service providers. Cookie _ga has an expiration date of 2 years, and Cookie _gid has an expiration date of 24 hours. These cookies are classed as Category 2 cookies.

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This cookie is set by our performance monitoring software and is used purely to tell us how quickly each page loads each time a page is accessed by a visitor. We use this to ensure that our website runs at an acceptable speed.These cookies are classed as Category 2 cookies.

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These cookies are all set by the Social Sharing plugin we use to allow visitors to 'like' different news stories that we post to our site. The actual cookies that are set by Facebook will depend on whether you are logged in to Facebook, and how you have configured your privacy settings within Facebook.These cookies are classed as Category 3 cookies.

How do I change my Cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

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