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COVID 19 (Coronavirus) Statement

Welcome Back To Boating

Updated 23rd July 2020

Plan Ahead - Be Prepared

Pembrokeshire Tourism are encouraging Berth holders and marina visitors to Plan Ahead and Be Prepared when they take to the water or explore the region. For visitors to the area, Pembrokeshire Tourism have complied a useful Visitor Guide to help explain some of the unique changes to local services.

Furthermore, we'd like to take this opportunity to offer some advice and website links to ensure you Plan Ahead and Be Prepared:

  • Download your free copy of this year's tides from our Marina Handbook
  • Check the forecast before you take to the water and pack appropriately
  • Ensure you book ahead at your destination, whether you're visiting another marina, pontoon, pub or cafe. These facilities and destinations will have new procedures so call ahead so you're fully prepared.
  • Look out for businesses displaying the 'Good To Go' logo. These businesses have been accredited by the Visit United Kingdom tourist board having demonstrated appropriate measures to protect their staff and visitors. Neyland Yacht Haven and our Haven Pods are proud to fly this Good To Go logo!

 

Good To Go Scotland _0_no Caption Green

 

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Updated Tuesday 14th July

Welcome Back

I’m delighted to welcome you back to Neyland Yacht Haven, following the further relaxation of restrictions which now allows us to welcome visitors back to the marina as well as overnight stays.

Our priority is keeping you, our berth holders and our team safe when you are staying with us, so we’ve been working hard to ensure we have comprehensive safety and cleaning measures in place, which you’ll notice when you visit.

Our diary is OPEN and, with a high demand for berths expected in the coming weeks, please book your visitor berth at Neyland Yacht Haven.

Come and enjoy a stay within the Pembrokeshire Coastal National Park, hire a bike, enjoy great food & drink at Manillas or The Bar Restaurant, or just relax in peace and tranquility onboard your boat. 

Before you visit, please take a look at our Safe Boating guidelines and ensure you follow our few simple suggestions to improve your safety and the safety of others, and help everyone enjoy boating responsibly.

 

 

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Friday 19th June

Easing Lockdown Restrictions

With the Welsh Government today announcing that we are moving to a new phase of lockdown restrictions, we want to pass on information about what this means for leisure boating.

Many previous restrictions still remain in place but we now have many key dates for when guidelines relative to boating will be eased. With that in mind, we are delighted to announce that restrictions on travel will be lifted on Monday 6th July and all berth holders will be able to resume boating.

These are the main points, relative to the marine/boating industry, as we enter a new phase of measures:

  • Meeting others: From Monday 22nd June, families will be able to meet others beyond five miles but only on compassionate grounds while maintaining social distancing and high levels of hygiene. Otherwise, the current restrictions of meeting only one other household in at outdoor, social distancing setting within 5miles from home remains in place.
  • Travel: The requirement to stay local, within 5 miles as a rule of thumb, will remain in place until Monday 6th July when travel restrictions will be lifted. Welsh residents, and non-Welsh residents, will then be able to travel to all parts of Wales including to the Yacht Haven. This means that all berth holders will be permitted to go boating once again from Monday 6th July.
  • Staying overnight: From Monday 13th July, you will be permitted to stay overnight in self-contained accommodation and it is our understanding that this will include boats. This means from Monday 6th July boating will be limited to day trips. However, subject to confirmation, you'll be free to stay onboard overnight from Monday 13th July.
  • Eating Out: Restaurants, cafes and bars are still not permitted to open. For the time being, Manillas and the Bar Restaurant will remain closed.
  • Social distancing: Social distancing remains in place with a 2m guidance, where possible. This also remains in place around all areas of the Yacht Haven.


You can read the full Welsh Government guidelines here.

We are therefore delighted to be able to welcome all of you back to the Yacht Haven in the coming weeks. Thank your patience and adhering to the government advice of the past few months, and we sincerely hope you’ll be rewarded with a long, hot summer to enjoy!

With boating now firmly back on our agenda, please take a moment to read our new safe boating guidelines. Following a few simple suggestions will improve your safety and the safety of others so we can all enjoy boating responsibly. Click on the image below to enlarge it, or visit www.yachthavens.com/NeylandSafeBoating.

Safe Boating with Yacht Havens


In addition to these handy tips, we’ve also compiled some comprehensive guidelines to help you safely use the marina, and our facilities. Read our Guidelines.

We strongly advise you use your berth holder fobs rather than the numerical gate entry pads to avoid cross-contamination. But should you require it, this month's gate code is 1900.

Looking forward to welcoming you back to your Yacht Haven!

James Cotton
Marina Director

 

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Updated 1st June 2020
Welcome Back To Boating

I would like to sincerely thank you all for adhering to government advice since the start of the lockdown, being patient and only visiting your boats for essential safety and security purposes.

Following last Friday's announcement from the Welsh Government, and clarification received today from the Milford Haven Port Authority, I am very pleased to confirm that from today many of you will be able to enjoy your boats out on the Milford Haven. All forms of water sports practiced on open waterways, including sailing and the use of privately owned motorised craft are now allowed, however this will apply to local residents only.

Many restrictions still remain within the current set of guidelines. You can read the government's latest announcement here, as well as the RYA Cyrmu's guidance here and MHPA's Notice To Mariners. We would like to draw your attention to these important facts relative to boating and visiting your boat:

  • You are currently advised to stay local to your primary residence to undertake leisure activities, approximately 5 miles.
  • Leisure activities must only take place with members of your immediate household.
  • You cannot stay overnight at a holiday home or second home, which we are taking will apply to boats also. For now, boating is therefore limited to day trips from the marina.
  • All social distancing measures remain in place.

Our Marina Reception is closed to the public but our Haven Team remain on duty as normal to provide assistance. Should you need to contact us, please call us on 01646 601601. Both toilet facilities are open for berth holders only.

We all appreciate how important it is for us all to stop the spread of Covid-19 and following a few simple suggestions will improve your safety and the safety of others and help everyone enjoy boating responsibly.

Take a closer look at our new safe boating guidelines by clicking on the image below to enlarge it:

 Neyland Yacht Haven _Safe Boating

In addition to these handy tips, we’ve also compiled some comprehensive guidelines to help you safely use the marina, and our facilities.

Read our Guidelines

The Bar Restaurant and Manillas remain closed, but various marine businesses are now operating once again. If you need any work doing to your boat, you can find contact details for various local businesses on our website.

We strongly advise you use your berth holder fobs rather than the numerical gate entry pads to avoid cross-contamination. But should you require it, this month's gate code is 1900.

Despite this first step in easing lockdown restrictions, we must all continue to play within the rules and have thoughts for the frontline workers who are still battling this virus.

Please continue to stay alert and follow all the advice from the government and from our Haven Team on-site.

Looking forward to welcoming you back to your Yacht Haven!

James Cotton
Marina Director

 

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Updated 11th May 2020

The position of the Welsh Government with regards to lockdown restrictions has not changed with the next review period in three weeks time. The advice remains for you to stay at home, to adhere to social distancing instructions and to avoid all non-essential travel. A small number of adjustments has been made to the regulations including allowing people to exercise more than once a day, but people should stay local. This means any exercise should start and end at home and not involve going a significant distance from home.

In addition to the advice of the Welsh Government, we are following the guidance of RYA Cymru Wales and you can read their latest statement, dated 11th May 2020, here

On particular paragraph to note from the RYA Cymru Wales statement reads:

RYA Cymru Wales understands that a number of boat owners live outside of Wales, and have been given guidelines they are allowed to travel any distance to exercise, however boats, clubs, marinas in Wales will be governed by Welsh law and that applies to all nationalities crossing the Welsh border. Therefore you are NOT permitted to visits boats, marinas or clubs in Wales. 

We are making plans to ensure that our new working procedures are ready to go when restrictions are eased. In the meantime, the Notice to Mariners from the Port of Milford Haven which states that leisure boating is deemed as an unnecessary activity remains in place. You can read the Notice here.

Our Haven Teams and modern security systems remain in place to maintain safety and security and to take care of your boats. Our normal operating hours are continuing and we have taken steps to safeguard our staff by rolling out new operating practices and providing PPE to all employees. We are out on the pontoons every day, checking lines, fenders and sail covers and keeping an eye on everything.

Please continue to stay safe in these times and we very much look forward to welcoming you back in the not too distant future. 

 

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Updated 30th April 2020

Keeping you and your boat safe

A sincere thank you to all of our berth holders and guests for adhering to government advice by not frequenting our marinas during the period of lockdown, and therefore helping to reduce social interaction and the risk of spreading the virus.

Government guidelines have classified marinas in the same way as holiday parks, caravan parks and mobile home sites. Travelling to these locations, and staying overnight in temporary residences, is not permitted. Please do not self-isolate onboard your boat or stay onboard overnight. You should stay in your primary residence.

As we face an extended lockdown into early-May, we are very aware how much we are all missing boating, even if it is just pottering around on your boats in the marina, checking batteries and dehumidifiers etc.

We want to reassure you, our Haven Teams and modern security systems remain in place to maintain safety and security across all of our sites and to take care of your boats. Our normal operating hours are continuing across all our locations but we have taken steps to safeguard our staff by rolling out new operating practices and providing PPE to all employees. We are out on the pontoons every day, checking lines, fenders and sail covers and keeping an eye on everything.

Please remember, if you would like us to check anything on your boat then do not hesitate to ask us, we can follow up all checks with a phone call and photos, if requested.

Our Haven Teams are happy to undertake any checks of your boat and its systems on your behalf. This may include:

  • Checking batteries
  • Checking dehumidifiers
  • Turning appliances on/off
  • If you have left perishable goods onboard, then our Haven Team can remove these items and donate/dispose of them as appropriate.

Please continue to communicate with us remotely, by phone and email. We are here to support you and take care of your boat.

Some of our resident marine businesses have changed their working practices to abide by Government guidelines. As a result, many of these marine services can help prepare your boat so it is ready for post-lockdown. Contact your marina office for their contact information.

We have no doubt that, in time, we will all be enjoying our freedom to go boating again. For the time being, we are setting up new safe practices and social distancing measures to help prepare for a safe return to boating as soon as restrictions are lifted.

Please continue to stay safe in these times and we very much look forward to welcoming you back in the not too distant future.

 

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Update: 24th March 2020

Our commitment to you

Following last night’s instruction from the Government, we must all focus on how best to protect and support our families, employees, customers and communities in the face of this unfolding crisis.

We are following the advice from the UK Government and regional Public Health bodies and we kindly urge our customers to do the same. We encourage you to stay at home, to adhere to social distancing instructions and to avoid all non-essential travel.

At Yacht Havens, with immediate effect, we will be battening down the hatches and taking every appropriate measure to help keep our customers, our staff and your boats safe.

Our teams will be on-site to maintain security and to take care of your boats. We will be out on the pontoons, checking lines and boats and keeping an eye on everything, so please rest assured that your boat remains safe in our care.

Until further notice, we will stop operating our hoist, except for emergencies.

Please continue to communicate with us remotely, by phone and email. We are here to support you and take care of your boat during these unprecedented times.

We will continue to keep you updated and we welcome you to get in touch if you have any questions about our approach to COVID-19.

We have no doubt that, in time, we will all be enjoying our boating again.

In the meantime, keep safe, keep calm and we will see you soon.

 

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Update: 16th March 2020

At Yacht Havens, we have been operating marinas for nearly 50 years, but the speed and ever-changing situation relating to COVID-19 virus is a new situation for us all. 

For now, our current status is that we are open for business as normal.

It is our top priority to ensure our Yacht Havens are a safe environment for our berth holders, visitors and staff. A place where you can relax, spend quality time onboard, and enjoy the boating life.

We are closely monitoring the daily changing situation and Government guidelines. The latest major update from the government is surrounding what people should do if they develop particular symptoms. The guidance is now for people to stay at home for 14 days if they have either a high temperature or a new continuous cough.

  • If you or anyone in your household are not feeling well, we ask you to please postpone your visit to the marina until you’re feeling better.
  • If you do need to stay at home or you’re feeling unwell, don’t hesitate to contact us by phone or email if you have any queries or you need us to carry out any checks on your boat.
  • We are reviewing our staff rotas to minimise the risk to our Haven Teams, and to ensure that we can continue to operate our business as usual.
  • We are increasing our cleaning rotas to ensure that all surfaces, doors, card payment machines and security keypads on doors and gates are disinfected more frequently.
  • For the foreseeable future, we will not be accepting cash. Card or BACS transfers are the preferred methods of payment.
  • Each of our Yacht Havens will be further assessed on a site-by-side basis

The situation and Government guidelines are changing daily and as a result our response will be dynamic. Should you have any questions or concerns, please do not hesitate to contact our Haven Team.

For now, it is business as usual at all our Yacht Havens and, on behalf of the entire team, we wish you an enjoyable season ahead on the water.