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COVID 19 (Coronavirus) Statement

Welcome Back To Boating

Updated 15th July 2020

I’m delighted to welcome you back to Troon Yacht Haven, following the further relaxation of restrictions which now allow us to welcome visitors back to the marina as well as overnight stays from 15th July.

Our priority is keeping you, our berth holders and our team safe when you are staying with us, so we’ve been working hard to ensure we have comprehensive safety and cleaning measures in place, which you’ll notice when you visit.

Our diary is OPEN and, with a high demand for berths in the coming weeks, please book visitor berth before you visit.

Before you arrive, please take a look at our Safe Boating Poster and Safe Boating guidelines and ensure you follow our few simple suggestions to improve your safety and the safety of others, and help everyone enjoy boating responsibly.

#RespectTheDestination

Marine tourism groups across Scotland have asked everyone taking to the water to have full consideration and respect for the island and coastal destinations they plan to visit.

Many of these island and coastal communities have been in isolation for many months and, as a result, boaters should be very considerate to the destination's residents, amenities and shops.

Respect The Destination Poster

 

 

Updated 3rd July

We're good to go!

From today, we are pleased to begin welcoming all berth holders back to Troon Yacht Haven to enjoy your boats and staying onboard overnight. Restrictions on travel have been eased allowing residents from all parts of the UK to enjoy their boats berthed at Troon Yacht Haven.

We've received certification from Visit Britain that we're 'Good To Go' as a business after demonstrating all the steps we've taken to protect our staff, on-site businesses and customers from COVID-19.

Troon Good To Go

 

From 15th July, we will be able to welcome visiting yachts.

 

 

~~~~~

 

Updated 24th June 2020 

Today, the Scottish Government announced further plans to ease many of the current lockdown measures.

From Friday 3rd July, travel restrictions will be removed allowing all berth holders to come to the marina and go boating, regardless of where they live.

Furthermore, from Friday 3rd July you will be able to stay in self-contained accommodation which, as far as we understand, includes staying overnight on your boat in the Yacht Haven.

You can read more about the new easing measures and plans for Phase 3 on the Scottish Government website.

The present restrictions remain in place until next week.

The prospect of getting out on the water and spending a night afloat with our friends and family is of huge relief following months of patience. We must all continue to play within the rules, remembering that Scotland's social distancing guidelines will remain at 2m. Nonetheless, we hope boating will bring you plenty of joy and relief as we enter the summer.

Stephen Bennie,
Marina Director

 

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Updated 19th June 2020

With the Scottish Government today announcing that we are moving to Phase 2 of lockdown restrictions, we want to pass on information about what this means for leisure boating.

Many previous restrictions still remain in place and, unfortunately, boating remains limited to those who live close to the marina. These are the main points, relative to the marine industry, as we enter Phase 2:

  • Meeting others: From today, Scottish residents will be able to meet a larger group of family/friends outside. This must be undertaken while maintaining social distancing and rigorous hygiene standards.
  • Leisure Activities e.g. boating: Residents are still advised to stay local to your primary residence to undertake leisure activities.
  • Staying overnight: You cannot stay overnight at any location other than your primary residence. For now, this means boating is limited to day trips and please do not go ashore at any island or anchorage.
  • Shops & Businesses: Retail shops and other businesses will remain closed until Friday 29th June but factories are now permitted to reopen. At Troon Yacht Haven, we continue to sell hardware and chandlery.
  • Eating Out: From today, eateries will be permitted to open their outdoor space however Scotts Bar & Restaurant will remain closed for now.
  • Social distancing: Social distancing remains in place with a 2m guidance, where possible. This also remains in place around all areas of the Yacht Haven.
  • Next review: The Scottish Government undertake reviews every three weeks meaning the next major update is scheduled to take place on Thursday 9th July. Once again, we will communicate what these updates mean for boating as soon as possible.

You can read the full Scottish government guidelines here.

For those fortunate enough to be able to go boating, please ensure you read our Safe Boating guidelines which you can read by clicking on the photo.

Troon Yacht Haven Safe Boating

 

 

~~~~~

 

Welcome Back To Boating - 28th May 2020

I would like to sincerely thank you all for adhering to government advice since the start of the lockdown.

Following clarification from the Scottish government that we are moving to Phase 1 of the easing of lockdown restrictions, I am very pleased to confirm that many of you will once again be able to enjoy your boats on the wonderful Firth of Clyde and beyond. All forms of water sports practiced on open waterways, including sailing and the use of privately owned motorised craft, are now allowed, however this will apply to local residents only.

There remain many restrictions within the Phase 1 framework. You can read the full guidelines here, but we'd like to draw your attention to these important facts relative to boating and visiting your boat:

  • You are currently advised to stay local to your primary residence to undertake leisure activities.
  • Leisure activities must only take place with members from your immediate household.
  • You cannot stay overnight at a holiday home or second home, which we are taking will apply to boats also. For now, boating is therefore limited to day trips from the marina.
  • All social distancing measures remain in place.

Our Marina Reception is closed to the public but we are on duty 24 hours a day so please call us on 01292 315553 should you require any assistance. The washroom facilities, laundry room and Berth Holder lounge are now open.

We appreciate how important it is for us all to stop the spread of COVID-19 and following a few simple suggestions will improve your safety and the safety of others and help everyone enjoy boating responsibly.

Take a closer look at our new SAFE BOATING guidelines by clicking on the image to enlarge it.

Troon Yacht Haven Safe Boating

Furthermore, we have introduced an extensive range of precautionary measures around the marina to protect you, your fellow boaters and our Haven Staff. You can read our comprehensive measures here.

Read our new measures

Our boat lifting operations will resume on Monday 1st June and we are working hard through the backlog of boats that were due to be launched/lifted last month. If you'd like to arrange a lift out or launch off, please call us on 01292 315553 or email troon@yachthavens.com.

Despite moving to Phase 1, we must all continue to play within the rules and have thoughts for the frontline workers who continue to battle this virus.

Please continue to stay alert and follow all the advice from the government and from our Haven Team on-site.

Looking forward to welcoming you back to your Yacht Haven.

Stephen Bennie
Director, Troon Yacht Haven

Troon 2metres

 

 

~~~~~

 

Updated 11th May 2020

The announcement from Scotland's First Minister yesterday has been very clear and the message for Scotland is still the same; Stay at home.

For now, lock down continues in Scotland and boating in Scotland must wait a bit longer. We must continue to stay off the water to support the effort to contain the spread of the Coronavirus and protect the capacity of the NHS and our frontline emergency services.

The advice remains for you to stay at home, to adhere to social distancing instructions and to avoid all non-essential travel. A small number of adjustments have been made to the regulations including allowing people to exercise more than once a day, but people should stay local. This means any exercise should start and end at home and not involve going a significant distance from home.

In addition to the advice of the Scottish Government, we are following the guidance of RYA Scotland and you can read their latest statement, dated 11th May 2020, here. 

Our Haven Teams and modern security systems remain in place to maintain safety and security and to take care of your boats. Our normal operating hours are continuing and we have taken steps to safeguard our staff by rolling out new operating practices and providing PPE to all employees. We are out on the pontoons every day, checking lines, fenders and sail covers and keeping an eye on everything.

Please continue to stay safe in these times and we very much look forward to welcoming you back in the not too distant future. 

~~~~~

 

Updated 30th April 2020

Keeping you and your boat safe

A sincere thank you to all of our berth holders and guests for adhering to government advice by not frequenting our marinas during the period of lockdown, and therefore helping to reduce social interaction and the risk of spreading the virus.

Government guidelines have classified marinas in the same way as holiday parks, caravan parks and mobile home sites. Travelling to these locations, and staying overnight in temporary residences, is not permitted. Please do not self-isolate onboard your boat or stay onboard overnight. You should stay in your primary residence.

As we face an extended lockdown into early-May, we are very aware how much we are all missing boating, even if it is just pottering around on your boats in the marina, checking batteries and dehumidifiers etc.

We want to reassure you, our Haven Teams and modern security systems remain in place to maintain safety and security across all of our sites and to take care of your boats. Our normal operating hours are continuing across all our locations but we have taken steps to safeguard our staff by rolling out new operating practices and providing PPE to all employees. We are out on the pontoons every day, checking lines, fenders and sail covers and keeping an eye on everything.

Please remember, if you would like us to check anything on your boat then do not hesitate to ask us, we can follow up all checks with a phone call and photos, if requested.

Our Haven Teams are happy to undertake any checks of your boat and its systems on your behalf. This may include:

  • Checking batteries
  • Checking dehumidifiers
  • Turning appliances on/off
  • If you have left perishable goods onboard, then our Haven Team can remove these items and donate/dispose of them as appropriate.

Please continue to communicate with us remotely, by phone and email. We are here to support you and take care of your boat.

Some of our resident marine businesses have changed their working practices to abide by Government guidelines. As a result, many of these marine services can help prepare your boat so it is ready for post-lockdown. Contact your marina office for their contact information.

We have no doubt that, in time, we will all be enjoying our freedom to go boating again. For the time being, we are setting up new safe practices and social distancing measures to help prepare for a safe return to boating as soon as restrictions are lifted.

Please continue to stay safe in these times and we very much look forward to welcoming you back in the not too distant future.

 

 ~~~~~

 

Update: 24th March 2020

Our commitment to you

Following last night’s instruction from the Government, we must all focus on how best to protect and support our families, employees, customers and communities in the face of this unfolding crisis.

We are following the advice from the UK Government and regional Public Health bodies and we kindly urge our customers to do the same. We encourage you to stay at home, to adhere to social distancing instructions and to avoid all non-essential travel.

At Yacht Havens, with immediate effect, we will be battening down the hatches and taking every appropriate measure to help keep our customers, our staff and your boats safe.

Our teams will be on-site to maintain security and to take care of your boats. We will be out on the pontoons, checking lines and boats and keeping an eye on everything, so please rest assured that your boat remains safe in our care.

Until further notice, we will stop operating our hoist, except for emergencies.

Please continue to communicate with us remotely, by phone and email. We are here to support you and take care of your boat during these unprecedented times.

We will continue to keep you updated and we welcome you to get in touch if you have any questions about our approach to COVID-19.

We have no doubt that, in time, we will all be enjoying our boating again.

In the meantime, keep safe, keep calm and we will see you soon.

 

 ~~~~~

 

Update: 16th March 2020

At Yacht Havens, we have been operating marinas for nearly 50 years, but the speed and ever-changing situation relating to COVID-19 virus is a new situation for us all. 

For now, our current status is that we are open for business as normal.

It is our top priority to ensure our Yacht Havens are a safe environment for our berth holders, visitors and staff. A place where you can relax, spend quality time onboard, and enjoy the boating life.

We are closely monitoring the daily changing situation and Government guidelines. The latest major update from the government is surrounding what people should do if they develop particular symptoms. The guidance is now for people to stay at home for 14 days if they have either a high temperature or a new continuous cough.

  • If you or anyone in your household are not feeling well, we ask you to please postpone your visit to the marina until you’re feeling better.
  • If you do need to stay at home or you’re feeling unwell, don’t hesitate to contact us by phone or email if you have any queries or you need us to carry out any checks on your boat.
  • We are reviewing our staff rotas to minimise the risk to our Haven Teams, and to ensure that we can continue to operate our business as usual.
  • We are increasing our cleaning rotas to ensure that all surfaces, doors, card payment machines and security keypads on doors and gates are disinfected more frequently.
  • For the foreseeable future, we will not be accepting cash. Card or BACS transfers are the preferred methods of payment.
  • Each of our Yacht Havens will be further assessed on a site-by-side basis

The situation and Government guidelines are changing daily and as a result our response will be dynamic. Should you have any questions or concerns, please do not hesitate to contact our Haven Team.

For now, it is business as usual at all our Yacht Havens and, on behalf of the entire team, we wish you an enjoyable season ahead on the water.